Frequently Asked Questions (FAQ's)
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TABLE OF CONTENTS
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HARDWARE
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HOW TO USE
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DOSAGE
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HOW LONG WILL IT LAST
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SHELF LIFE
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STICKY RESIDUE
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LEAKING
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CLOGGED
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OIL LEVEL LOOKS LOW
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RECOMMENDED VOLTAGE
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HOW TO CHARGE
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WHEN TO CHARGE
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COMPATIBILITY
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INHALATION DURATION
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WHERE TO PURCHASE
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TRAVEL SAFETY
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BROKEN BATTERY
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CARTRIDGE
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BATTERY
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OUR OIL
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OVERVIEW OF DISTILLATION PROCESS
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BENEFITS
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LIGHT HYDROCARBON EXTRACTION (LHE)
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POTENCY ON PACKAGING
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SOURCING
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18 STRAIN SPECIFIC VARIETIES
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TERPENES
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DISTILLATE
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STRAINS
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VAPE SAFETY
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SC LABS
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RESPONSE TO INQUIRY RE: VITAMIN E ACETATE
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RESPONSE TO INQUIRY RE: GLUTEN
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RESPONS
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E TO REQUEST FOR COA
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LAB TESTED
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PRESS RELEASE
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COMPANY OVERVIEW
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CRUMBLE TO CARTRIDGES
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PUREXTRACTS HISTORY
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WOMEN'S ALLIANCE OF MEDICAL MARIJUANA (WAMM)
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SALES-SPECIFIC
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RESPONSE TO INQUIRY ABOUT MORE STORES CARRYING P2
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HARDWARE
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CARTRIDGE
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HOW TO USE
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Do not overtighten.
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The LED light tip will illuminate to indicate activation.
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Twist the cartridge clockwise onto the power supply (battery) until snug.
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Inhale on cartridge mouthpiece to activate power supply.
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To avoid residue buildup, remove the cartridge from the power supply when not in use by unscrewing the cartridge before pulling it from the battery.
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DOSAGE
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Beginners: inhale for 1-2 seconds for the perfect dose.
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Moderate and heavy users: indulge in a longer draw to obtain your desired high.
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HOW LONG WILL IT LAST?
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It depends. Many variables affect how many activations an individual cartridge can provide, duration of inhalation being the main factor.
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Our cartridges vaporize oil at a consistent rate of 5mg per 3-second draw. Based on this level of consumption, a 1mL cartridge would last approximately 200 draws.
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SHELF LIFE
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All of our products are best consumed within one year of the manufacturing date.
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We recommend storing your P2 cartridge upright, in a cool place, and out of direct sunlight for best results.
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STICKY RESIDUE
P2 cartridges are filled with a calibrated machine manned by one technician, then a second technician presses a mouthpiece on each individual cartridge.
A final technician is responsible for wiping each cartridge with an alcohol cleansing cloth to ensure there is no leftover residue on the finished product.
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LEAKING
PX cartridges are filled with a calibrated machine manned by one technician, then a second technician presses a mouthpiece on each individual cartridge.
A final technician is responsible for wiping each cartridge with an alcohol cleansing cloth to ensure there is no leftover residue on the finished product.
We are proud of our fulfillment team’s capabilities but recognize there is a margin of error with the hardware itself, as with any technological device.
It is our intention to provide only the highest quality items to our customers, and we regret that the product you purchased fell short of these standards.
We are compliant with all laws and regulations regarding adult-use marijuana in CA, and Hemp in NC
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CLOGGED
Similar to smoking a pipe or bong, vaporizing produces resins. As you continue to use your P2 cartridge, there may be an accumulation of this resin on the mouthpiece where the vapor is traveling. This is a normal side effect of vaporizing.
To avoid residue buildup, remove the cartridge from the power supply when not in use by unscrewing the cartridge before pulling it from the battery, and make sure to store your cartridge upright and out of direct sun/heat.
We are compliant with all laws and regulations regarding adult-use marijuana in CA, and Hemp in NC.
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OIL LEVEL LOOKS LOW
P2 cartridges are filled with a calibrated machine manned by a technician, ensuring that each cartridge is filled precisely.
After a second technician presses on the mouthpiece, a third technician wipes each cartridge with an alcohol cleansing cloth to ensure there is no leftover residue on the finished product and weighs it to guarantee it has exactly one gram (or half gram) of oil.
P2 Cartridges are made with CCell, a leading technology brand with revolutionary ceramic heating elements that are designed to release purer flavors and higher potency of extracts.
CCell hardware absorbs some of the extracted oil into the ceramic heating element so that when our product lands in your hands, you can start vaping right away...no prime time needed!
According to CCell’s researchers and engineers, one CCell ceramic heating element can absorb up to 150 milligrams of the extracted oil, resulting in part of it to appear “missing.”
CCell hardware also takes into account that having a completely “full” cartridge increases the risk of oil leakage, so the capacity of the cartridge itself is around 1.25 grams. This reservoir is called “headspace.”
B. BATTERY
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RECOMMENDED VOLTAGE
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We find these voltages to provide a great balance between flavor and vapor production. Low setting will provide more flavor while the high setting will be more potent.
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Our P2 branded multi-mode batteries have an output voltage of around 2.7v on low setting and 3.3v on high setting.
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Jupiter Research manufactures our branded draw batteries.
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If you are using a battery with different temperature settings, beware of using the highest setting, as this can cause the oil to overheat and the cartridge to potentially leak.
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HOW TO CHARGE BATTERY
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Our P2 branded multi-mode batteries can be charged with any USB-C charger, but it is best to use the cable that came with the battery.
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WHEN TO CHARGE BATTERY
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The vaporizer will no longer activate when the Power Supply needs recharging.
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If the device is plugged into an active USB port or wall adapter and the light is not lit, it has a full charge.
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While Power Supply is charging, the light tip will light up and remain lit.
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Once the device reaches a full charge, the LED will flash 20 times and then turn off.
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Power Supply needs recharging when the light tip flashes 3 times upon activation, instead of staying lit for the entire activation duration.
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COMPATIBILITY
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P2 cartridges utilize standard 510 threading that allows use with most batteries on the market.
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The standard 510 thread connection is found in many non-Jupiter power supplies, both auto-draw, and button-activated power supplies.
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Despite these considerations, we cannot guarantee cartridge compatibility with non-Jupiter power supplies.
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We recommend familiarizing yourself with the dispensary you purchased your P2 cartridge from’s return/exchange policy, as some stores will not accept returns/exchanges of cartridges if they have been used with a different battery.
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I.e. You can only exchange a P2 cartridge if an error occurred while using the cartridge with our P2 branded battery.
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INHALATION DURATION
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All Jupiter Research vaporizers shut off after 10 seconds of inhalation.
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There has been no proven advantage of hitting a P2 cartridge until it blinks, other than getting one, large hit.
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Some users prefer multiple, short draws to obtain the same “high.”
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WHERE TO PURCHASE P2 BATTERY
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Buy them directly from us at https://pxvape.com/
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Select dispensaries in CA sell our P2 branded draw batteries.
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We recommend calling ahead to see if the dispensary nearest you has them in stock.
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You can purchase non-P2 branded batteries at www.jupiterresearch.com/products
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TRAVEL SAFETY
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We legally cannot tell you whether or not it is safe to fly with your battery and/or cartridge.
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U.S. Federal Aviation Regulations dictate transport or use of batteries, substances, and pharmaceuticals.
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Visit the Federal Aviation Administration website for more information.
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BROKEN BATTERY
We purchase our P2 branded batteries from Jupiter Research, a leading inhalation technology company.
Like with most technology, there is bound to be a device here or there that doesn't work perfectly.
Since it sounds like you purchased a faulty battery, PureXtracts would be happy to mail you a replacement directly.
Please share the mailing address you would like to receive it, and I'll pop it in the mail (in discreet packaging) so you can continue enjoying your P2 experience!
On behalf of the entire PureXtracts team, we apologize for the inconvenience and look forward to your continued support.
II. OUR OIL
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DISTILLATE
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OVERVIEW OF DISTILLATION PROCESS
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The process starts with crude oil extraction, where the cannabinoids are separated from the cannabis or hemp plant material.
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A chemical means of separation takes place using propane, as the crude extract produced contains impurities that must be removed before the oil can be separated into its individual cannabinoids.
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The next step is called winterization.
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It is a method to purify the crude extract of byproducts: plant waxes, fats, lipids, and chlorophyll.
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The crude extract is mixed with ethanol. The solution is then placed in a very cold environment for 24 to 48 hours.
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This is similar to baking a chicken: the excess grease and juices drip down into the pan and thicken when cooled.
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The impurities coagulate in the cold temperature and precipitate, or separate, falling to the bottom of the container.
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The crude extract and ethanol solution is then passed through a filter.
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After filtering, the ethanol is removed using a rotary evaporator.
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We are left with tetrahydrocannabinol acid (THCA), which doesn’t produce an intoxicating effect. THCA becomes THC after heat is applied.
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The process of applying heat is called decarboxylation, which involves removing the carboxylic acid from a cannabinoid’s chemical compound.
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This point depends primarily on time and temperature.
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For example, THCA begins to decarboxylate into THC when it’s exposed to heat at 220 degrees Fahrenheit, or 104.44 degrees Celsius, or to an open flame.
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By removing that acid group, the cannabinoid can readily interact within the body and bind to the receptors in the nervous system — specifically, the cannabinoid type 1 (CB1) and cannabinoid type 2 (CB2) receptors.
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A cannabinoid is decarboxylated when it’s heated to the point of eliminating the carboxylic acid.
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The final steps for making this cannabis oil involves the actual cannabis distillation process.
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Using vacuum pressure and heat, individual cannabinoids and terpenes can be separated from the decarboxylated extract according to their unique boiling points and molecular weights.
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In a vacuum environment, where the pressure can be strictly controlled, the boiling point of can be achieved at much lower temperatures to help prevent the loss of potency.
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Distillation is the process of separating the components or substances from a liquid mixture by using selective boiling and condensation.
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BENEFITS
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One benefit of having the natural terpenes removed is being able to have complete control over the final product’s taste and smell.
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This is how we are able to consistently offer the same 18 strains.
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This is extremely valuable to the medicinal user, as they can rely on our product to be available every time they need it.
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I.e. If our Grape Ape is the only product that gives Sharon relief of her arthritis, she can trust and rely that we will have it in stock.
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Distillate is a cannabis extract in which the final product has been systematically stripped of all materials and compounds except the cannabinoids.
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Distillate is extremely potent and typically lacks any flavor, taste, or aroma.
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Distillates allow cannabis product manufacturers to separate the various cannabinoids and terpenes, then recombine them into specific ratios.
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LIGHT HYDROCARBON EXTRACTION (LHE)
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LHE or "Light Hydrocarbon Extraction" is a clean, safe, and effective process for concentrating cannabis.
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The particular closed-loop solvent system we use dissolves all the pharmacologically active compounds, leaving unwanted plant material behind while recycling the solvent.
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The batch is cleaned of all residual solvents, then lab-tested to ensure accuracy.
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Compared to concentrates made with CO2, LHE extractions produce a more pure extract and better-tasting product.
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The end result is clean and high-quality oil.
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PureXtracts is one of the few facilities in CA with a Type 7 Manufacturing License
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Butane, propane, hexane.
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Type 7 = Manufacturer 2. Manufacturing sites that produce medical cannabis products using volatile solvents.
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The State Department of Public Health shall limit the number of licenses of this type.
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POTENCY ON PACKAGING
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This is the best example of our dedication to providing you with a consistent product.
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By printing the milligram value directly on the box, we are guaranteeing that the THC content is always going to be right around 88%, as the Bureau of Cannabis Control only allows for a bit of variance.
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This also reduces production costs and we pass those savings along to you, the end-user.
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“For purposes of this division, any one cannabinoid, Total THC, and/or Total CBD claimed to be present on a label shall not be considered inaccurate if the difference in percentage on the certificate of analysis is plus or minus 10.0%.”
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All P2 cartridges are labeled with the same THC content.
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Excerpt from the Department of Cannabis Control's Lab Regulations outlining this labeling law:
(§15724. Cannabinoid Testing.)
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SOURCING
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We source the highest-quality indoor trim from local farms in the Salinas Valley, Santa Cruz County, and the Bay Area. For Hemp, we source entirely in North Carolina area.
III. VAPE SAFETY
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LAB TESTS
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SC LABS
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We are proud to continue our relationship with SCLabs, a fully independent lab accredited to ISO 17025 in California.
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RESPONSE TO INQUIRY REGARDING VITAMIN E ACETATE
We are proud to say we do not use and have never used Vitamin E
Acetate, as we have never and will never use cutting and/or thickening agents of any kind.
Our test results from two different labs (CannaSafe and SCLabs) verifying these purity standards are attached.
I have also attached a Certificate of Analysis (COA) to give you a closer look at the extensive testing criteria we must pass to be on the menu of licensed dispensaries, as well as a complete list of all the ingredients in our oil.
Should you provide me with a specific batch number, I would be happy to share the associated third party compliance test results for the cartridge that you are currently enjoying.
On behalf of the entire PureXtracts team, I would like to extend my thanks for the continued trust and support.
If you have any further questions or concerns, please do not hesitate to reach out.
NOTE: Integral Innovations is the company name on our manufacturing and distribution licenses and therefore that is referred to on the attached reports. "PureXtracts" and "P2" are trademarked brand names of our parent company, Integral Innovations.
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RESPONSE TO INQUIRY REGARDING GLUTEN
We’ve checked with our suppliers and received confirmation that their products meet gluten-free standards set forth by the FDA (less than 20ppm gluten.)
I have attached the Certificate of Analysis (COA) for the batch you provided to give you a closer look at the extensive testing criteria we must pass to be on the menu of licensed dispensaries, as well as a complete list of all the ingredients in our oil.
NOTE: Integral Innovations is the company name on our manufacturing and distribution licenses and therefore that is referred to on the attached reports. "PureXtracts" and "P2" are trademarked brand names of our parent company, Integral Innovations.
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RESPONSE TO REQUEST FOR COA - Certificate of Analysis
Should you provide me with a specific batch number, I would be happy to share the associated third party compliance test results for the cartridge that you are currently enjoying.
The batch number can be found on the packaging of your cartridge, and will note the date the oil was tested at SCLabs, as well as an abbreviation of the specific strain. For example, 081919TAN.
If you no longer have your cartridge’s original packaging with you, not a problem! I have gone ahead and attached a Certificate of Analysis (COA) of a recent batch to give you a closer look at the extensive testing criteria we must pass to be on the menu of licensed dispensaries, as well as a complete list of all the ingredients in our oil.
On behalf of the entire PureXtracts team, I would like to extend my thanks for the continued trust and support.
If you have any further questions or concerns, please do not hesitate to reach out.
NOTE: Integral Innovations is the company name on our manufacturing and distribution licenses and therefore that is referred to on the attached reports. "PureXtracts" and "P2" are trademarked brand names of our parent company, Integral Innovations.
B. PRESS RELEASE
PureXtracts remains dedicated to crafting consistently pure experiences with our premium products.
"PureXtracts" is more than just a brand name, it is the ethos by which we live and operate.
As part of our purity promise, PureXtracts has never used thickening agents and/or cutting agents, such as Vitamin E Acetate Medium Chain Triglycerides (MCT), Vegetable Glycerine (VG), Polyethylene Glycol (PEG), Propylene Glycol (PG), or Vegetable Glycerine (VG) in any of our P2 cartridges.
Every batch of P2 vapes are subject to comprehensive lab testing for potency, homogeneity, microbial contamination, mycotoxins, residual solvents, and pesticides.
We are proud to continue our relationship with SCLabs, a fully independent lab accredited to ISO 17025 in California.
As always, you can trust that PureXtracts will meet or exceed all regulatory and testing standards required by the California Adult Use of Marijuana Act and the Bureau of Cannabis Control.
P2 cartridges are only available at select licensed retailers in California. We recommend using the “Store Locator” feature on our website to find the retailer nearest you with P2 in stock.
IV. COMPANY OVERVIEW
- CRUMBLE TO CARTRIDGES
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PureXtracts (PX) originated as a crumble company in 2010 and was the first branded concentrate in California.
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In October 2017, P2 emerged as the first CCell cannabis cartridge in California, making positively pure experiences available for everyone- new to experienced users.
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We have always stayed true to our roots: offering fuller-spectrum oil that’s high in quality, packs a potent punch, and is true-to-strain flavor.
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No diluents, just the purest flower and terpenes- lovingly crafted and expertly produced.
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WOMEN’S ALLIANCE FOR MEDICAL MARIJUANA (WAMM)
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In the early days of medical cannabis in California PureXtracts worked with WAMM directly in order to ensure patients had medicine on hand. PureXtracts regularly donated potent concentrates to WAMM patients in order to help those in need. Everyone of legal age should have safe access to pure cannabis products, especially medical patients who benefit from this wonderful plant.
It is our intention to provide only the highest quality items to our customers, and we regret that the product you purchased fell short of these standards.
P2 Cartridges are made with CCell, a leading technology brand with revolutionary ceramic heating elements that are designed to release purer flavors and higher potency of extracts.
What battery are you using with our cartridge?
Our P2 branded draw batteries, manufactured by Jupiter Research, have an output voltage of around 3.6v. We find this voltage to provide a great balance between flavor and vapor production.
If you are using a battery with different temperature settings, beware of using the highest setting, as this can cause the oil to overheat, taste burnt and may cause the cartridge to leak.
We are compliant with all laws and regulations regarding adult-use marijuana in CA, so, unfortunately, we are unable to personally send you a replacement cartridge.
From which dispensary did you purchase the cartridge? I’d be happy to assist you in the exchange/return process!
On behalf of the entire PureXtracts team, I would like to extend my thanks for the continued trust and support.